bumcast

im so annoyed. everything annoys me these days! maybe its me, though. lauren's recent experience with her cell phone service provider reminds me of mine a lot! this is just one of my grievances these days...currently i'm using a satellite connection to get by. and i just. get. by. only because its the only provider thats worked in my neck of the woods before. its costly, slow, and annoying (did i mention that already??).

i decided to call Comcast recently because I heard a few (admittedly, distant) neighbors use their service for a connection. the following is a loose reenactment/documentation:

• may 4th: called Comcast, and spoke with a customer service rep re-possible internet service. spoke with a nice sounding lady who seemed knowledgeable about my remote location, the connection issues and service area. she took my home address and contact info and said i would be contacted within 7-10 business days.
• may 11th: was home all week and didnt notice any service men around my yard. called Comcast to follow up on my service request. There was NO RECORD of my request. Wished I had gotten the name and ID# of the rep I had spoken with. Resubmitted my request for survey of my home.
• may 18: no update to my request. was informed that survey requests actually take up to 4 weeks. by this point i want to call Verizon and ask what they can do for me, but I know they cant do anything for me in my location.
• june 3rd: STILL no update. i expressed my utter dissatisfaction with the customer service. i realize my situation is slightly difficult because of the need for a survey...but DAMN! its been a month now!! the rep replied flatly to check back in two more weeks.
  

i'm just about over it, for real. its taking too much of my time and energy to monitor them..ugh.